Front Desk & Security Concierge - High-Rise Property

KWPMC Midwest; United States; On-site; USD 21,000 - 26,000; Full time

Job summary

KWPMC Midwest seeks a front desk team member to welcome residents and guests, provide information, and coordinate access to community resources. You will excel in customer service and serve as a liaison among guests, residents, and staff.

Your role requires strong communication, a professional demeanor, and the ability to handle security procedures, visitor logs, and incident reporting with accuracy.

Qualifications

• High school diploma or GED; some college preferred.
• Must be proficient with computers and able to manage records.
• Minimum six months related experience and/or training.
• Previous work experience in a high-rise property setting is highly desired.
• Valid Driver's License

Responsibilities

• Greet all guests and provide exceptional customer service.
• Monitor and authorize entrance and departure of guests to guard against theft and maintain security.
• Coordinate with office staff to update unit owner information in the database.
• Use proper phone etiquette for all calls and maintain professional communication.
• Write reports of daily activities and irregularities.
• Maintain the key control system and ensure keys are locked and accounted for.
• Be familiar with fire alarm system operations and report incidents to management.
• Call police or fire departments in emergencies and coordinate with authorities.

Skills

Interpersonal skills

Customer service

Communication

Education

High school diploma or GED

Some college preferred

Tools

Computer software

Job description

KWPMC Midwest seeks a front desk team member to welcome residents and guests, provide information, and coordinate access to community resources. You will excel in customer service and serve as a liaison among guests, residents, and staff.

Your role requires strong communication, a professional demeanor, and the ability to handle security procedures, visitor logs, and incident reporting with accuracy.