Front Desk & Scheduling Specialist — Flexible Hours

Ear, Nose & Throat Specialists of Wisconsin, SC; Neenah (WI); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

Schedule flexibility

Health insurance (individual & family)

401(k) retirement plan + profitSharing

Company-paid disability coverage

Paid holidays including floating

Job summary

Ear, Nose & Throat Specialists of Wisconsin, SC is seeking a full-time float receptionist to support our Neenah and Oshkosh clinics. This role involves front desk coverage, answering calls, scheduling appointments, and delivering friendly service across two locations.

You will work in a team-focused, supportive environment with opportunities for on-the-job training and growth, while balancing duties across front desk and phone coverage as needs change daily.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in a customer service or office setting.
• Availability for full-time hours M-F (40 hours/week).
• Ability and willingness to regularly work at both our Neenah and Oshkosh locations.
• Flexibility to alternate between front desk responsibilities and phone coverage as needed.
• A positive, team-oriented attitude and willingness to jump in wherever help is needed.
• Strong communication, organizational, and multitasking skills.
• Willingness to occasionally travel to our other Fox Valley clinic locations to provide reception coverage.

Responsibilities

• Provide friendly, professional front desk coverage at our Neenah and Oshkosh clinics.
• Support our phone team in Oshkosh by answering incoming calls, scheduling appointments, and assisting patients.
• Deliver exceptional customer service—whether in person or over the phone.
• Confirm online bookings and greet patients with warmth and professionalism.
• Verify patient demographics and scan insurance cards/documents.
• Accurately enter and manage patient data in our EMR system.
• Collaborate with the team through EMR, email, and Microsoft Teams.
• Adapt to changing daily assignments based on the needs of our clinics.

Skills

Customer service

Front desk

Phone coverage

Multitasking

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Teams

Job description

Ear, Nose & Throat Specialists of Wisconsin, SC is seeking a full-time float receptionist to support our Neenah and Oshkosh clinics. This role involves front desk coverage, answering calls, scheduling appointments, and delivering friendly service across two locations.

You will work in a team-focused, supportive environment with opportunities for on-the-job training and growth, while balancing duties across front desk and phone coverage as needs change daily.