Patient Services Representative - Float

Ear, Nose & Throat Specialists of Wisconsin, SC; Neenah (WI); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

Generous paid time off

Schedule flexibility

Health insurance (individual & family)

401(k) retirement plan + profitSharing

Company-paid disability coverage

Paid holidays including floating

Job summary

Ear, Nose & Throat Specialists of Wisconsin, SC is seeking a full-time float receptionist to support our Neenah and Oshkosh clinics. This role involves front desk coverage, answering calls, scheduling appointments, and delivering friendly service across two locations.

You will work in a team-focused, supportive environment with opportunities for on-the-job training and growth, while balancing duties across front desk and phone coverage as needs change daily.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in a customer service or office setting.
• Availability for full-time hours M-F (40 hours/week).
• Ability and willingness to regularly work at both our Neenah and Oshkosh locations.
• Flexibility to alternate between front desk responsibilities and phone coverage as needed.
• A positive, team-oriented attitude and willingness to jump in wherever help is needed.
• Strong communication, organizational, and multitasking skills.
• Willingness to occasionally travel to our other Fox Valley clinic locations to provide reception coverage.

Responsibilities

• Provide friendly, professional front desk coverage at our Neenah and Oshkosh clinics.
• Support our phone team in Oshkosh by answering incoming calls, scheduling appointments, and assisting patients.
• Deliver exceptional customer service—whether in person or over the phone.
• Confirm online bookings and greet patients with warmth and professionalism.
• Verify patient demographics and scan insurance cards/documents.
• Accurately enter and manage patient data in our EMR system.
• Collaborate with the team through EMR, email, and Microsoft Teams.
• Adapt to changing daily assignments based on the needs of our clinics.

Skills

Customer service

Front desk

Phone coverage

Multitasking

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Teams

Job description

Join Our Team at Ear, Nose, and Throat Specialists of Wisconsin!

Are you passionate about helping others, love delivering great customer service, and thrive in a positive, team-first environment? If so, we’d love to meet you! Ear, Nose, and Throat Specialists of Wisconsin is growing—and we’re looking for someone with a welcoming personality and the flexibility to support our team in a variety of ways!

This is a full-time float position supporting our Neenah and Oshkosh clinics. Depending on daily staffing and operational needs, you may work at the front desk welcoming and checking in patients at either location or assist with answering patient phone calls and scheduling appointments from our Oshkosh office. If you enjoy variety in your workday, adapting to different responsibilities, and being a valuable resource to your team, this could be a great fit!

At ENT Specialists of Wisconsin, we believe in more than just work—we believe in balance, support, and a culture where every employee feels heard and valued. If you’re looking for a workplace where people genuinely care about each other and where your contributions matter, you’ve found it.

What Makes Our Workplace Special:

Flexible working hours for better work-life balance

Variety in your daily responsibilities and the opportunity to work with multiple teams

Autonomy in your role and the ability to make a real impact

Growth opportunities and on-the-job training

A relaxed, casual environment with supportive, friendly coworkers

Fun company perks and a people-first culture

What You’ll Do:

Provide friendly, professional front desk coverage at our Neenah and Oshkosh clinics

Support our phone team in Oshkosh by answering incoming calls, scheduling appointments, and assisting patients

Deliver exceptional customer service—whether in person or over the phone

Confirm online bookings and greet patients with warmth and professionalism

Verify patient demographics and scan insurance cards/documents

Accurately enter and manage patient data in our electronic medical record (EMR) system

Collaborate with the team through EMR, email, and Microsoft Teams

Adapt to changing daily assignments based on the needs of our clinics

What We’re Looking For:

A high school diploma or equivalent

At least 1 year of experience in a customer service or office setting

Availability for full-time hours M-F (40 hours/week)

Ability and willingness to regularly work at both our Neenah and Oshkosh locations

Flexibility to alternate between front desk responsibilities and phone coverage as needed

A positive, team-oriented attitude and willingness to jump in wherever help is needed

Strong communication, organizational, and multitasking skills

Willingness to occasionally travel to our other Fox Valley clinic locations to provide reception coverage

Why You'll Love Working Here:

Generous paid time off (starts accruing immediately!)

Schedule flexibility

Comprehensive health care coverage (individual & family)

401(k) retirement plan + year-end profit sharing

Company-paid short- and long-term disability coverage

Paid holidays—including a personal “floating” holiday just for you

Ear, Nose & Throat Specialists of Wisconsin, SC