Patient Services Rep — Flexible Hours & Growth

Ear, Nose & Throat Specialists of Wisconsin, SC; Appleton (WI); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Paid time off

Flexible schedule

Health insurance

Education allowance

401(k) retirement plan

Disability insurance

Holiday pay

Job summary

Ear, Nose, and Throat Specialists of Wisconsin is growing and seeks a friendly, can-do team member to join our front-office. You’ll provide outstanding customer service, greet patients, and support scheduling and charting in a collaborative, supportive environment.

The role emphasizes balance, respect, and opportunities for on-the-job training within a casual, people-first culture. Occasional travel to Fox Valley clinics may be required.

Qualifications

• High school diploma or equivalent is required.
• At least 1 year of customer service or office experience.
• Position is full-time, 40 hours/week, Monday–Friday, primarily in Appleton.

Responsibilities

• Deliver excellent customer service with each interaction.
• Confirm online bookings and greet patients warmly.
• Verify patient demographics and scan insurance cards/documents.
• Answer calls and help patients schedule appointments.
• Prepare patient charts for upcoming visits.
• Enter and manage patient data in the EMR system.
• Collaborate with the team via EMR, email, and Teams.

Skills

Customer service

Office administration

EMR entry

Scheduling

Education

High school diploma or equivalent

Tools

EMR system

Microsoft Teams

Scheduling software

Job description

Ear, Nose, and Throat Specialists of Wisconsin is growing and seeks a friendly, can-do team member to join our front-office. You’ll provide outstanding customer service, greet patients, and support scheduling and charting in a collaborative, supportive environment.

The role emphasizes balance, respect, and opportunities for on-the-job training within a casual, people-first culture. Occasional travel to Fox Valley clinics may be required.