Administrative Support Associate

University of North Carolina at Chapel Hill; Chapel Hill (NC); On-site; USD 38,000 - 46,000; Full time

Job summary

University of North Carolina at Chapel Hill (CAPS) seeks an Administrative Support Associate to handle front-desk duties, reception, and appointment scheduling for CAPS. You will be the first contact for students, patients, and visitors, ensuring accurate registration and smooth clinic operations.

Responsibilities include verifying health insurance details before appointments to support timely billing and a positive patient experience.

Qualifications

• Experience working at the front desk in a medical office or hospital setting.
• Administrative experience to manage multiple phone lines.
• Experience verifying active insurance coverage and entering plan numbers into a PM system.
• Experience using eCW and/or Titanium.

Responsibilities

• Serve as central check-in representative, receptionist and appointment scheduler for CAPS.
• Proactively contact students prior to appointments to obtain and verify health insurance information for timely billing and registration.

Skills

Front desk experience

Administrative experience

Phone line systems

Insurance verification

Education

High school diploma or GED

Tools

eCW

Titanium

Job description

Full-time/Part-time Permanent/Time-Limited

Full-time/Part-time Permanent/Time-Limited Full-Time Permanent

If time-limited, estimated duration of appointment

This position is not eligible for H-1B sponsorship.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC -Chapel Hill offers full-time employees a comprehensive benefits package , paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

Primary Purpose of Organizational Unit

Counseling and Psychological Services ( CAPS ) provides psychological services to all students enrolled at UNC Chapel Hill who have paid the student health fee. The psychological/counseling services provide individual, couples, and group therapy, same day triage appointments, crisis intervention, outreach services and medication evaluation and management. The team also provides risk assessment evaluation for the Dean of Students office.

Position Summary

UNC Counseling and Psychological Services ( CAPS ) is the primary mental health provider for enrolled students and post-doctoral fellows at the University of North Carolina at Chapel Hill. CAPS provides compassionate, confidential psychological care and support to help students navigate personal, academic, and emotional challenges.

The Administrative Support Associate primarily functions as a central check-in representative, receptionist and appointment scheduler for CAPS . The individual serves as the first point of contact for students, patients, visitors, and callers, and plays a critical role in ensuring accurate registration, efficient office operations, and positive patient experience. A key responsibility includes proactively contacting students prior to appointments to obtain and verify health insurance information to ensure timely and accurate billing and registration processes.
This position is essential to maintaining efficient clinic operations, supporting patient access to services, and ensuring a welcoming and positive experience for all CAPS patients.

Minimum Education and Experience Requirements

High school diploma or equivalency; or demonstrated possession of the competencies necessary to perform the work.

Management Preferences

• Prior experience working at the front desk in a medical office or hospital setting.
• Administrative experience to include multiple phone line systems.
• Prior college health/healthcare setting experience.
• Experience verifying active insurance cards and entering subscriber and group number into a practice management system.
• Prior experience using eCW and/or Titanium.

Required Licenses/Certifications

Special Physical/Mental Requirements

Campus Security Authority Responsibilities

Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at [phone] or send an email to [e-mail]

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

Required Documents

• Curriculum Vitae / Resume
• Cover Letter
• List of References

Optional Documents

Posting Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have prior experience working at the front desk in a medical office or hospital setting?
  • Yes
  • No
• * Do you have prior experience verifying active insurance coverage with payers and entering plan numbers and claim submission address information from an insurance card into a practice management system?
  • Yes
  • No
• * Please select the response below that best describes your experience/education for the Administrative Support Associate position.
  • High school diploma/GED
  • Associate's, Bachelor's, Master's, or Doctorate in any field
  • Did not complete high school but have a combination of high school education and office support experience to equal 4 years (ex. 1 year of high school and 3 years experience)
  • None of the above