Clinic Administrative Specialist – Patient Scheduling & Support

UNC Health Care; Chapel Hill (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health Care System is seeking an Administrative Associate for the FP Family Medicine Campus Health Passthrough in Chapel Hill, NC. This on-site, full-time role requires strong organizational skills and a customer-focused approach to support patients and clinicians.

You will perform scheduling, check-in/out, payments, insurance verification, PHI handling, and communications. The position emphasizes autonomy and collaboration within UNC Health’s policies.

Qualifications

• High school diploma or GED required; administration experience helpful.
• One year of clerical or administrative experience.
• Demonstrates customer focus and problem solving; proficient in Microsoft Office and scheduling systems.
• Familiarity with HIPAA and patient privacy practices.

Responsibilities

• Interact with patients, visitors, and staff while adhering to UNC Health policies and HIPAA guidelines.
• Schedule, reschedule, and check in/out appointments; collect copays and payments; balance cash drawer.
• Verify demographics and insurance; scan cards and forms; ensure PHI protection.
• Handle calls, messages, and emails; participate in meetings and manage multiple queues.
• Assist with special projects, interpreter services, or patient transport needs as assigned.
• May train others and support department coordination as required.

Skills

Customer Focus

Technical proficiency

Coachability

Accountability

Fiscal responsibility

Conflict resolution

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling system

Job description

UNC Health Care System is seeking an Administrative Associate for the FP Family Medicine Campus Health Passthrough in Chapel Hill, NC. This on-site, full-time role requires strong organizational skills and a customer-focused approach to support patients and clinicians.

You will perform scheduling, check-in/out, payments, insurance verification, PHI handling, and communications. The position emphasizes autonomy and collaboration within UNC Health’s policies.