Patient Access & Medical Office Admin

UNC REX Healthcare; Raleigh (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health in Raleigh, NC seeks an experienced front desk teammate for a long-term role at a primary care clinic. The position focuses on patient check-in/check-out, handling financial information, and providing clear billing information with strong customer service.

The role requires high school diploma or GED, preferred medical administrative background, and prior experience in a medical office. It is a full-time, on-site position with day hours and 40 hours per week.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• Prefer completion of an accredited medical administrative assisting program and previous experience in a medical office.

Responsibilities

• Maintains compliance with organizational policies and procedures.
• Maintains compliance with revenue cycle and financial audit guidelines.
• Demonstrates effective computer skills, files, answers phones in a timely and professional manner providing complete and accurate information, and provides other administrative duties as required.
• Accurately performs patient check in and check out procedures. Processes privileged patient health information (obtains current insurance verification and authorization, codes visits using accurate ICD and CPT codes), balances daily receipts, and responds to billing questions. Schedules patient appointments entering all required demographic and clinical information into the system and coordinating with other parties.
• Orders and maintains clinical supplies, office supplies, and equipment.
• Maintains compliance with established safety and regulatory guidelines, including HIPAA, OSHA, and infection prevention policies and procedures. Participates in unit performance improvement activities.
• Demonstrates good customer service skills when interacting with patients, families, and visitors. Exhibits effective communication skills and team work.

Skills

Customer service

Communication

Computer skills

Teamwork

Education

High school diploma or GED

Tools

EMR systems

Office software

Phone system

Job description

UNC Health in Raleigh, NC seeks an experienced front desk teammate for a long-term role at a primary care clinic. The position focuses on patient check-in/check-out, handling financial information, and providing clear billing information with strong customer service.

The role requires high school diploma or GED, preferred medical administrative background, and prior experience in a medical office. It is a full-time, on-site position with day hours and 40 hours per week.