Front Desk & Scheduling Specialist

NYU Langone Hospitals; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Hospitals is seeking a detail-oriented Secretary I - Intake/Scheduler (FGP) in Manhattan, Murray Hill 34th St. The role focuses on greeting patients, scheduling appointments, and coordinating high-quality front-end support for the Faculty Group Practice.

The successful candidate will handle messaging, chart retrieval, and scheduling with a patient-centered approach, ensuring accuracy and timely communication in a fast-paced clinical setting.

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and verbal/written communications skills.
• Light, accurate keyboarding skills required.

Responsibilities

• Schedules appointments for visits, treatments, and procedures and communicates with patients about upcoming visits.
• Obtains authorizations for services and routes messages to the appropriate contact.
• Answers phones, screens calls, and provides information or directions as needed.
• Maintains patient confidentiality and HIPAA compliance in all interactions.
• Supports patient access by greeting patients, collecting information, and assisting with registrations.
• Releases medical records per HIPAA and ROI procedures and coordinates with LPN/RN/Provider as needed.

Skills

Customer service

Communication

Organizational skills

Education

High School Diploma

Tools

EPIC EMR

MyChart

Job description

NYU Langone Hospitals is seeking a detail-oriented Secretary I - Intake/Scheduler (FGP) in Manhattan, Murray Hill 34th St. The role focuses on greeting patients, scheduling appointments, and coordinating high-quality front-end support for the Faculty Group Practice.

The successful candidate will handle messaging, chart retrieval, and scheduling with a patient-centered approach, ensuring accuracy and timely communication in a fast-paced clinical setting.