Patient Access & Scheduling Secretary

NYU Grossman School of Medicine; New York (NY); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Comprehensive benefits and wellness'},

Equal opportunity employer

Online applications encouraged

Job summary

NYU Grossman School of Medicine in Manhattan, Murray Hill, is seeking a Secretary I - Intake/Scheduler to support front-end practice operations with patient greeting, call handling, scheduling, and related administrative duties.

The successful candidate will manage patient appointments, authorizations, communications, and queue workflows, while maintaining HIPAA compliance and contributing to a positive patient experience through excellent service and teamwork.

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and verbal and written communications skills.
• Strong customer service orientation.
• Proficient with word processing, spreadsheets, and Internet applications.
• Light, accurate keyboarding skills.
• Ability to manage multiple tasks in a team setting.
• Preferred: intermediate knowledge of computer-based scheduling and appointment programs.

Responsibilities

• Schedules appointments for visits, treatments, and procedures; manages confirmations and waitlists.
• Obtains authorizations for services as needed and routes messages to proper contact.
• Answers phones, takes messages, and handles faxes and mail.
• Maintains physician calendars and sends calendar invites.
• Releases medical records in compliance with HIPAA and ROI procedures.
• Promotes patient access and completion of required forms and instructions.
• Supports patient experience by upholding service standards.

Skills

Organizational skills

Interpersonal skills

Verbal and written communication

Customer service

Multitasking

Teamwork

Education

High School Diploma

Tools

Word processing

Spreadsheets

Internet applications

Scheduling software

Job description

NYU Grossman School of Medicine in Manhattan, Murray Hill, is seeking a Secretary I - Intake/Scheduler to support front-end practice operations with patient greeting, call handling, scheduling, and related administrative duties.

The successful candidate will manage patient appointments, authorizations, communications, and queue workflows, while maintaining HIPAA compliance and contributing to a positive patient experience through excellent service and teamwork.