Patient Access & Scheduling Coordinator

NYU Langone Hospitals; New York (NY); On-site; USD 51,000 - 63,000; Full time

Job summary

NYU Langone Health in New York, NY seeks a Secretary I - Intake/Scheduler (FGP) to support front-end operations in Murray Hill. The role involves greeting patients, answering calls, scheduling appointments and performing related administrative duties to ensure smooth practice flow.

The ideal candidate will have a high school diploma and strong organizational and communication skills, along with basic computer literacy and a patient-focused attitude.

Qualifications

• High School Diploma required.
• Excellent organizational, interpersonal and verbal and written communications skills.
• Strong customer service orientation.
• Basic knowledge of word processing, spreadsheet, database and Internet applications.
• Light, accurate keyboarding skills.

Responsibilities

• Schedules appointments for visits, treatments, and procedures.
• Answers calls and takes messages; routes to appropriate contact.
• Maintains patient access and greeting functions for front-end operations.
• Prepares standard letters and forms as needed.
• Assists with administrative physician and practice support tasks.
• Communicates scheduling instructions and updates to patients.
• Manages calendar invites and reschedules when needed.
• Releases medical records in accordance with HIPAA and ROI procedures.
• Reviews waitlists and calls patients to offer appointments.
• Demonstrates knowledge of patient experience standards and service expectations.

Skills

Organizational skills

Interpersonal skills

Verbal and written communication

Customer service orientation

Education

High School Diploma

Job description

NYU Langone Health in New York, NY seeks a Secretary I - Intake/Scheduler (FGP) to support front-end operations in Murray Hill. The role involves greeting patients, answering calls, scheduling appointments and performing related administrative duties to ensure smooth practice flow.

The ideal candidate will have a high school diploma and strong organizational and communication skills, along with basic computer literacy and a patient-focused attitude.