Front Desk & Scheduling Administrator

Summit Fire & Security; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Summit Fire & Security is seeking a Customer Service Representative to provide administrative support at the Cincinnati branch. You will greet visitors and handle inquiries by phone, email, or in person, directing them to the right department and disseminating faxes.

The role collaborates with Billing, Accounting, and HR to manage accounts, payroll materials, and scheduling. Strong English communication and MS Office skills are required for daily operations.

Qualifications

• High School Diploma or GED required.
• 2 years of customer service experience.
• 1 year front desk experience; scheduling experience preferred.
• Ability to read, write and communicate in English with employees and customers.
• Proficient in Microsoft Office (Excel, Word, Outlook).

Responsibilities

• Greet and assist internal and external customers, direct them to the appropriate department.
• Coordinate with Billing, Accounting, and front-end Administration on COD and on-hold accounts.
• Assist HR with onsite protocol and new hire materials; handle payroll-related tasks.
• Maintain office organization systems; serve as local SME for processes.
• Process mail, COI requests, and received payments as needed.
• Manage daily scheduling for technicians and open work orders to optimize the shift.
• Ensure office cleanliness and support scheduling with Accounts Receivable on past due accounts.
• Perform other duties as assigned.

Skills

Customer service

Front desk experience

Scheduling

English communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Summit Fire & Security is seeking a Customer Service Representative to provide administrative support at the Cincinnati branch. You will greet visitors and handle inquiries by phone, email, or in person, directing them to the right department and disseminating faxes.

The role collaborates with Billing, Accounting, and HR to manage accounts, payroll materials, and scheduling. Strong English communication and MS Office skills are required for daily operations.