Front Desk & Customer Service Specialist

Summit Fire & Security; Hartford (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Summit Fire & Security is seeking a Customer Service Representative to provide essential administrative support at the Hartford branch. You will greet visitors, manage inquiries, support billing and HR tasks, and maintain daily office operations.

The role requires strong English communication, basic MS Office skills, and the ability to handle scheduling for technicians, process COIs, and assist with collections. This is an on-site position at the Hartford location.

Qualifications

• 2 years customer service experience
• 2 years professional computer use
• 1 year front desk experience
• 1 year scheduling experience (preferred)

Responsibilities

• Greet visitors and answer inquiries via phone, email, or in person
• Coordinate with Billing and Accounting to communicate COD and on-hold accounts
• Support HR with onboarding materials and payroll deadlines
• Use office systems as local SME and process COI and extra insured requests
• Handle mail, shipments, and office supply orders
• Process customer payments and assist with collections
• Maintain scheduling for technicians and review open work orders
• Support other duties as needed

Skills

Customer service

Computer skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Summit Fire & Security is seeking a Customer Service Representative to provide essential administrative support at the Hartford branch. You will greet visitors, manage inquiries, support billing and HR tasks, and maintain daily office operations.

The role requires strong English communication, basic MS Office skills, and the ability to handle scheduling for technicians, process COIs, and assist with collections. This is an on-site position at the Hartford location.