Dynamic Office Manager & Scheduling Coordinator

Summit Fire Protection; Fort Collins (CO); In loco; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Summit Fire Protection in Fort Collins, CO is seeking an Office Manager to deliver exceptional customer service to internal and external stakeholders, greeting visitors and directing them to the right department.

The role covers administrative duties, scheduling responsibilities for technicians, billing coordination, HR onboarding tasks, COI processing, mail handling, and ensuring accurate records. Strong computer skills and supervisory experience are essential.

Competenze

• 4 years of customer service experience.
• 2 years scheduling experience (preferred).
• 2 years supervisory experience required.
• 4 years professional computer skills: typing 45 WPM; MS Word, Excel, Outlook.
• Valid driver\'s license required.
• English communication proficiency.
• Sage ERP experience preferred.

Mansioni

• Welcome and greet visitors and direct them to the correct department(s).
• Disperse all faxes.
• Coordinate with Billing, Accounting and front-end Administration on COD and on-hold accounts.
• Assist HR with onsite protocol including payroll deadlines and onboarding materials.
• Utilize organization systems and act as local SME for software/tools.
• Process COI requests and additional insured per policy.
• Process mail and packages; manage distribution.
• Track and order office supplies; submit requests for approval.
• Process customer payments and handle collections as assigned.
• Maintain office cleanliness.
• Process daily open work order reports and coordinate technicians\' schedules.
• Manage master schedule of technicians and work orders for supervisory review.
• Coordinate scheduling with Accounts Receivable for past-due accounts.
• Resolve scheduling conflicts and verify/update account details.
• Other duties may be assigned.

Conoscenze

Customer service

MS Word

MS Excel

Outlook

Scheduling

Supervisory experience

English communication

ERP (Sage)

Formazione

High school diploma or GED

Associate or Bachelor's degree in business management

Strumenti

Sage ERP

Descrizione del lavoro

Summit Fire Protection in Fort Collins, CO is seeking an Office Manager to deliver exceptional customer service to internal and external stakeholders, greeting visitors and directing them to the right department.

The role covers administrative duties, scheduling responsibilities for technicians, billing coordination, HR onboarding tasks, COI processing, mail handling, and ensuring accurate records. Strong computer skills and supervisory experience are essential.