Front Desk & Admin Specialist - Customer Care

Summit Fire & Security; Saint George (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Summit Fire & Security is seeking a Customer Service Representative to provide essential administrative support at our Saint George branch. You will greet visitors, answer inquiries, and coordinate with billing and HR to ensure smooth operations.

Responsibilities include managing schedules for technicians, processing mail and payments, and maintaining office systems. A High School Diploma and experience in customer service are required.

Qualifications

• High School Diploma or GED is required.
• 2 years of customer service experience.
• 2 years of professional computer use.
• 1 year front desk experience.
• 1 year scheduling experience preferred in area zip codes.

Responsibilities

• Greet and assist internal and external customers in person, via phone, or email.
• Coordinate with Billing, Accounting, and front-end Administration on accounts and information flow.
• Assist Human Resources with onboarding materials and payroll-related tasks.
• Maintain organization systems and serve as local SME for software/tools.
• Process COI requests and additional insured forms as needed.
• Handle mail processing and distribute to appropriate recipients.
• Track and order office supplies and liaise with Corporate for approvals.
• Process customer payments and assist with collections as assigned.
• Schedule technicians, manage master calendar, and resolve conflicts.
• Perform other duties as assigned.

Skills

Customer service

Computer proficiency

Front desk experience

Scheduling

English communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Summit Fire & Security is seeking a Customer Service Representative to provide essential administrative support at our Saint George branch. You will greet visitors, answer inquiries, and coordinate with billing and HR to ensure smooth operations.

Responsibilities include managing schedules for technicians, processing mail and payments, and maintaining office systems. A High School Diploma and experience in customer service are required.