Ortho Front Desk: Patient Care & Scheduling Pro

North American Dental Group; Fairfield (CT); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Employee discounts

Life & disability insurance

Employee assistance program

Job summary

North American Dental Group is seeking a Front Desk Coordinator to join our Connecticut dental office. You will welcome patients, schedule appointments, verify insurance, and manage front-desk duties to ensure a smooth patient experience.

We value empathy, reliability, and strong communication as you handle billing, payments, and coordination with clinical staff in a patient-centered practice. This full-time role offers comprehensive benefits and growth opportunities.

Qualifications

• Must be dependable and skilled in handling financial information, insurance verification, and end-of-day reports.
• Answers phones, greets visitors, and schedules/verifies patient appointments.
• Explains procedures and services to patients using dental knowledge.
• Presents financial policies and collects co-payments while verifying insurance coverage.
• Tracks appointments affected by no-shows, cancellations, and late arrivals.

Responsibilities

• Greet patients and manage front desk operations.
• Schedule, verify, and confirm patient appointments; coordinate with clinical staff.
• Explain procedures and services to patients using dental knowledge.

Skills

Customer service

Insurance verification

Dental office experience

Quality control

Phone etiquette

Education

High School Diploma or equivalent

Associate's degree preferred

Tools

Dental software

Microsoft Office

Job description

North American Dental Group is seeking a Front Desk Coordinator to join our Connecticut dental office. You will welcome patients, schedule appointments, verify insurance, and manage front-desk duties to ensure a smooth patient experience.

We value empathy, reliability, and strong communication as you handle billing, payments, and coordination with clinical staff in a patient-centered practice. This full-time role offers comprehensive benefits and growth opportunities.