Front Desk & Retail Associate

Urban Nirvana Spa & Salon; Mount Pleasant (SC); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K

Paid Time Off

Job summary

Urban Nirvana Spa & Salon in Mount Pleasant, SC seeks a Guest Care and Retail Associate to warmly greet clients, manage calls, oversee scheduling, and process transactions at the POS. You will learn our retail lines and enthusiastically promote products to drive sales while keeping the spa and salon clean and welcoming.

Candidates should have customer service or retail experience, strong teamwork and communication skills, a professional phone/email presence, and an outgoing, personable attitude.

Qualifications

• Experience in customer service or retail.
• Strong teamwork and communication.
• Professional demeanor when interacting with clients by phone, messaging, or email.
• Outgoing and personable attitude.
• Passion for learning about new products and enthusiastically promoting them to drive sales.

Responsibilities

• Greet clients warmly and assist with inquiries.
• Manage all incoming/outgoing phone calls and schedule appointments.
• Oversee appointment check-ins/outs and resolve issues like late arrivals.
• Process transactions using the POS system and assist with retail purchases.
• Maintain a clean and welcoming spa/salon environment.

Skills

Customer service

Retail sales

Communication

Teamwork

Professional demeanor

Product knowledge

Job description

Job Description:

As a Guest Care and Retail Associate at Urban Nirvana, your responsibilities will be diverse, encompassing administrative and operational duties. These include, but are not limited to:

• Warmly greeting and assisting all incoming clients.
• Managing all incoming and outgoing phone calls.
• Overseeing the appointment schedule, including client check-ins and check-outs, and resolving issues such as late arrivals or missed appointments.
• Developing comprehensive knowledge of our retail products to effectively assist clients.
• Maintaining the clean and fresh environment of the spa and salon throughout the day.
• Booking appointments and processing transactions using our Point of Sale (POS) system.
• Assisting shoppers with retail inquiries and purchases.
• This position requires you to stand during the scheduled shift.

An Ideal Candidate Will Possess:

• Prior experience in a customer service or retail environment.
• Strong teamwork and effective communication skills.
• A professional demeanor when interacting with clients via phone, messaging, or email.
• A naturally outgoing and personable attitude.
• A passion for learning about new products and enthusiastically promoting them to clients to drive sales.

Availability:

Candidates must be available to work afternoons and weekends.

Benefits:

• Opportunities for professional growth.
• Employee discounts on retail products.
• Perks and discounts on salon and spa services.
• Full-Time Employee Benefits: Medical, Dental, Vision, Short Term Disability, Life Insurance, 401K, and Paid Time Off (PTO).