Experience Guide - Front Desk Associate

The NOW; Wake Forest (NC); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Diversity celebrated

Supportive team and company

Team member discounts

Aesthetically inspiring work environm.

Career growth opportunities

Competitive compensation + generousCom

Employee discounts

Paid time off

Job summary

The NOW in Wake Forest, NC is seeking an Experience Guide to ensure exceptional guest experiences, greet guests, book appointments, promote memberships, and process payments for services.

You will drive sales of enhancements and gifts, maintain the boutique, and collaborate with leadership to implement best practices in a fast-paced environment.

Qualifications

• Experience in sales and guest service preferred.
• Fast-paced environment; must be efficient and detail-oriented.
• Excellent guest service and enthusiastic attitude.
• Strong communication and active listening skills.
• Friendly, outgoing personality and teamwork.
• Problem-solving and troubleshooting abilities.
• Flexible schedule including evenings and weekends.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Drive enhancements, memberships, and gift card sales by educating guests about services, memberships, and retail.
• Book, edit, and cancel massage appointments accurately.
• Open/close the boutique daily according to SOPs.
• Resolve guest issues.
• Maintain guest areas to standard.
• Collaborate with leadership to ensure best practices and foster innovation.

Skills

Guest service

Sales experience

Communication skills

Active listening

Detail oriented

Team player

Problem solving

Friendly personality

Job description

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays
• Hours of Operation: Sunday–Saturday 10:00 am – 8:00 pm

Responsibilities

• Provide top‑level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service‑related experience preferred.
• Ability to be efficient and detail‑oriented in a fast‑paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem‑solving and troubleshooting skills.
• Must be a team player.

Benefits

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Competitive compensation + generous commissions
• Employee discounts
• Paid time off