Guest Service & Retail Associate

Urban Nirvana Spa & Salon; Columbia (SC); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Service perks & discounts

Retail discount

Paid time off

Opportunities for growth

Flexible scheduling

Full-Time Employee Benefits (medical,

Job summary

Urban Nirvana Spa & Salon is seeking a Guest & Retail Associate to be the welcoming face at our front desk. You will manage appointments, assist clients, and actively sell retail products to meet goals.

The role emphasizes friendly, professional client interactions, adaptability, and a desire to learn about products while contributing to a positive spa experience for guests and staff.

Qualifications

• Experience in a customer service or retail setting.
• Excellent communication skills and a team-oriented mindset.
• Interest in learning about retail products and driving sales.
• Professionalism in all client interactions.

Responsibilities

• Greet clients and manage appointment schedule.
• Handle phone calls, messages, and emails.
• Assist shoppers with product knowledge and retail sales.
• Book appointments and process transactions via POS.
• Maintain a clean, welcoming spa environment.

Skills

People skills

Communication

Teamwork

Job description

Guest & Retail Associate - Join Our Front Desk Team!

Are you a people-person with a passion for customer service and retail? Urban Nirvana is looking for an enthusiastic Guest & Retail Associate to be the welcoming face of our spa and salon. You will set a warm, friendly, and professional tone for every client and staff member who walks through our doors.

What You'll Do:

As a key member of our front desk team, you will manage both administrative and operational duties, ensuring a smooth and enjoyable experience for all clients. Your responsibilities will include:

• Client Management: Warmly greeting and assisting everyone who enters, managing the appointment schedule (check-ins/check-outs), and troubleshooting issues like late arrivals or missed appointments.
• Communication: Handling all inbound and outbound phone calls, and maintaining professional communication with clients via phone, messaging, and email.
• Retail Excellence: Developing strong knowledge of our products to effectively assist shoppers, actively selling retail items, and working toward sales goals.
• Administrative Support: Performing administrative tasks such as booking appointments and utilizing the Point-of-Sale (POS) system for transactions.
• Environment Upkeep: Helping to maintain the clean, fresh, and inviting environment of the spa and salon throughout the day.

Who You Are:

The ideal candidate is someone who is:

• A natural people-person with excellent communication skills and a team-oriented mindset.
• Committed to professionalism in all client interactions (in-person, phone, digital).
• Eager to learn about new retail products and confidently recommend them to drive sales.
• Experienced in a customer service or retail setting.

Perks and Benefits:

We value our team and offer a competitive benefits package:

• Service perks & discounts.
• Retail discount.
• Paid time off.
• Opportunities for growth.
• Flexible scheduling.
• Full-Time Employee Benefits (for those working 30+ hours per week): Medical, Dental, Vision, Short Term Disability, Life Insurance, and 401K.