Guest Services Associate

Douglas J Institutes & Salons; Ann Arbor (MI); On-site; USD 30,000 - 42,000; Full time

Job summary

Douglas J Institutes & Salons in Ann Arbor, MI seeks a Guest Services Associate to be the first point of contact, delivering a welcoming experience from arrival through checkout.

The role combines customer service, administrative tasks, and front-desk coordination in a busy salon and med spa environment. Prior guest-facing experience is preferred, with strong communication and organizational skills essential.

Qualifications

• Previous customer service/receptionist/front-desk experience preferred.
• Excellent communication and interpersonal skills.
• Friendly, approachable, and professional demeanor.
• Strong organizational and multitasking abilities.
• Comfortable with computers, phones, scheduling systems, and basic office software.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Answer phones and assist with scheduling appointments.
• Check guests in and out and process payments.
• Provide excellent customer service while managing front-desk communications.
• Help maintain a clean, organized reception area.
• Monitor daily schedule and help keep services running smoothly.
• Assist with retail recommendations and purchases.
• Represent the salon and med spa positively and enthusiastically.

Skills

Customer service

Reception/front desk

Communication

Multitasking

Organization

Tools

Scheduling systems

Computer skills

Job description

Description

We are looking for a friendly, professional, and dependable Guest Services Associate to join our team. This position serves as the first point of contact for our guests and plays an important role in creating a welcoming, positive experience from the moment they walk through our doors.

The ideal candidate enjoys working with people, is organized and detail-oriented, and can confidently balance customer service, administrative tasks, and a busy front-desk environment.

Responsibilities:

• Greet and welcome guests in a warm and professional manner
• Answer phones and assist with scheduling appointments
• Check guests in and out and process payments
• Provide excellent customer service while managing front-desk communications
• Help maintain a clean, organized, and inviting reception areaMonitor the daily schedule and help keep services running smoothly
• Assist with retail recommendations and purchases
• Represent the salon and med spa in a positive, professional, and enthusiastic manner

Requirements

• Previous customer service, receptionist, front-desk, salon, spa, or hospitality experience is preferred
• Excellent communication and interpersonal skills
• Friendly, approachable, and professional demeanor
• Strong organizational and multitasking abilities
• Comfortable using computers, phones, scheduling systems, and basic office software
• Reliable and punctual
• Available to work mornings, afternoons, and evenings, Monday - Friday