Front Desk & Client Experience Coordinator

Evolve Hair Care Llc 944 FLORIDA AVE NW; Washington (District of Columbia); On-site; USD 38,000 - 54,000; Full time

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

Responsibilities

• Greet clients warmly, check in appointments, manage bookings, and handle cancellations/reschedules. Answer phone calls and respond to emails promptly; direct inquiries to the appropriate team members. Process payments, upsell add-on services and retail products in a professional manner. Maintain a clean, organized reception area and keep client flow efficient.

Social Media & Marketing

• Create, schedule, and publish engaging content across our social channels (e.g., Instagram, Facebook, TikTok) with a consistent brand voice.
• Collaborate with stylists to capture high-quality photos and videos of services and before/after results.
• Monitor engagement, respond to comments and messages in a timely, brand-appropriate manner.
• Assist in running promotions, contests, and client-reengagement campaigns; track basic analytics.

Communications & Email Marketing

• Manage client communications via email, including appointment reminders, promotions, and post-visit follow-ups.
• Create and send monthly newsletters or targeted email campaigns using our email platform (e.g., Mailchimp, Constant Contact).
• Maintain client contact lists, segment audiences, and ensure GDPR/Can-Spam compliance.
• Draft professional, on-brand messages for internal and external communications.

Inventory & Retail

• Monitor retail inventory levels, reorder products, and coordinate with vendors.
• Track product sell-through, price adjustments, and promotions.
• Help with stock organization, displays, and pricing in the salon.
• Prepare periodic inventory reports for leadership.

Administrative Support

• Maintain appointment calendar and collaborate with stylists to optimize schedules.
• Assist with special events, client appreciation days, and seasonal campaigns.
• Support general administrative tasks as needed (filing, data entry, reporting).