Front Desk Associate - Experience Guide

The NOW South Lamar; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Team member discounts

401(k)

Free food & snacks

Career growth opportunities

Job summary

A boutique spa in Austin is seeking an Experience Guide responsible for enhancing the guest experience and managing daily operations. This role includes greeting guests, promoting memberships, and ensuring the smooth running of services. Successful candidates should demonstrate sales experience, excellent guest service skills, and a positive, outgoing personality. There are opportunities for career growth and competitive compensation, in a supportive team environment.

Qualifications

• Sales and service experience preferred.
• Detail-oriented in a fast-paced environment.
• Excellent guest service skills required.

Responsibilities

• Provide top-level service for guests and team members.
• Drive enhancement and membership sales.
• Book and manage massage appointments.

Skills

Sales and service-related experience

Excellent guest service skills

Strong communication skills

Problem-solving skills

Detail-oriented

Job description

Benefits

• An environment where diversity is celebrated
• A positive, empathetic, and supportive team and company
• Team member discounts
• Aesthetically inspiring work environment
• Career growth opportunities
• Competitive compensation + generous commissions
• 401(k)
• Free food & snacks
• Training & development

Schedule / Expected Work Hours

• Ability to work flexible hours, including evenings, weekends, holidays
• Open Mon-Thursday 10a-8p and Fri/Sat/Sun 9a-8p

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes but is not limited to greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about our services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel massage appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy & happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills including actively listening, empathizing, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.