Front Desk Sale Associate

SPA LAVENDER LLC; Solon (OH); On-site; USD 22,000 - 33,000; Full time

Benefits offered by this job

Competitive hourly pay

Sales incentives/bonuses

Employee discounts

Ongoing training and coaching

Free uniforms

Advancement opportunities

Sales coaching

Job summary

A luxury spa is seeking a Front Desk Sales Associate to be the first point of contact for guests, delivering exceptional customer service while promoting spa services and maintaining a serene environment. Responsibilities include check-ins, appointment management, and sales support. Ideal candidates are organized, reliable, and have prior customer service or sales experience. This role offers competitive pay, sales incentives, and a supportive team environment with opportunities for growth.

Qualifications

• Previous customer service or sales experience required.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Highly organized, reliable, and detail-oriented.
• Ability to multitask in a fast-paced environment while maintaining a calm demeanor.
• Comfortable with POS systems, scheduling software, and basic computer skills.
• Must be available to work evenings, weekends, and holidays as needed.

Responsibilities

• Greet guests warmly and manage check-ins/check-outs.
• Promote and sell spa services and products.
• Manage appointment scheduling and client records.
• Maintain cleanliness and organization at the front desk.
• Actively promote and sell spa services, memberships, packages, and retail products.
• Educate guests on service benefits, upgrades, and add-ons to enhance their experience.
• Meet or exceed individual and team sales goals.
• Process payments, gift cards, and promotions accurately.
• Manage appointment scheduling, confirmations, reschedules, and cancellations.
• Answer phones, respond to emails, and manage online booking inquiries.
• Maintain accurate client profiles, notes, and records in the booking system.
• Assist with daily opening and closing procedures.
• Maintain front desk cleanliness, organization, and retail displays.
• Support therapists and estheticians by keeping schedules running smoothly.
• Follow spa policies related to confidentiality, cash handling, attendance, and professionalism.
• Assist with special promotions, events, and marketing initiatives as needed.

Skills

Customer service skills

Sales skills

Communication skills

Organizational skills

Detail-oriented

POS systems proficiency

Tools

POS systems

Scheduling software

Booking system

Basic computer skills

Job description

Benefits

• Company parties
• Employee discounts
• Flexible schedule
• Free food & snacks
• Free uniforms
• Opportunity for advancement

Position Overview

Spa Lavender is seeking a friendly, organized, and sales-driven Front Desk Sales Associate to serve as the first and last point of contact for our guests. This role is critical to the success of the spa and focuses on delivering exceptional customer service, managing daily front-desk operations, and driving retail, membership, and service sales while maintaining a calm, luxury spa environment.

Key Responsibilities

Guest Experience

• Greet all guests warmly and professionally upon arrival and departure.
• Create a welcoming, calm, and polished atmosphere that reflects Spa Lavender’s brand.
• Manage guest flow, check-ins, check-outs, and waiting area experience.
• Handle guest questions, concerns, and feedback with professionalism and discretion.

Sales & Revenue Support

• Actively promote and sell spa services, memberships, packages, and retail products.
• Educate guests on service benefits, upgrades, and add-ons to enhance their experience.
• Meet or exceed individual and team sales goals.
• Process payments, gift cards, and promotions accurately.

Scheduling & Administrative Duties

• Manage appointment scheduling, confirmations, reschedules, and cancellations.
• Answer phones, respond to emails, and manage online booking inquiries.
• Maintain accurate client profiles, notes, and records in the booking system.
• Assist with daily opening and closing procedures.

Operational Support

• Maintain front desk cleanliness, organization, and retail displays.
• Support therapists and estheticians by keeping schedules running smoothly.
• Follow spa policies related to confidentiality, cash handling, attendance, and professionalism.
• Assist with special promotions, events, and marketing initiatives as needed.

Qualifications

• Previous customer service or sales experience required (spa, salon, retail, or hospitality experience preferred).
• Strong communication and interpersonal skills.
• Proven ability to sell, upsell, and confidently recommend services and products.
• Highly organized, reliable, and detail-oriented.
• Ability to multitask in a fast-paced environment while maintaining a calm demeanor.
• Comfortable with POS systems, scheduling software, and basic computer skills.
• Must be available to work evenings, weekends, and holidays as needed.

Physical & Professional Expectations

• Ability to stand for extended periods.
• Professional appearance and demeanor at all times.
• Punctuality and reliability are essential.

Benefits & Perks

• Competitive hourly pay plus sales incentives/bonuses.
• Employee discounts on spa services and retail products.
• Supportive team environment with growth opportunities.

Ongoing training and sales coaching.