Front Desk & Resident Services Coordinator

Sanctuary; Severn (MD); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

28 days leave pro rata

Pension scheme

Life insurance

Paid training

Flexible working

Free meals

Retail discounts

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Job summary

Sanctuary Care is seeking a Receptionist at Ravenhurst Residential Care Home in Stourport-on-Severn. The role involves greeting residents and visitors, handling inquiries, and performing admin tasks to keep the home running smoothly.

The ideal candidate will have customer service experience, be IT-proficient with Word/Excel/Outlook, and possess strong organisational and people skills. Competitive hourly rate and flexible shifts support a rewarding front-of-house career.

Qualifications

• Experience in a customer service setting.
• Confident using IT systems including Word, Excel and Outlook.
• Warm and approachable with strong people skills.
• Organised and able to manage a variety of tasks calmly and efficiently.
• Caring, enthusiastic and self-motivated with a desire to make a positive difference.

Responsibilities

• Welcome residents, relatives and visitors with warmth and professionalism.
• Support customers by answering queries and offering clear, helpful information.
• Carry out a range of administrative tasks to keep the home running smoothly.
• Use your IT skills to manage emails, records and documents confidently.
• Work closely with colleagues to create a friendly, supportive front of house experience.

Skills

Customer service

People skills

Organised

Calm under pressure

Team player

Tools

Word

Excel

Outlook

Job description

Sanctuary Care is seeking a Receptionist at Ravenhurst Residential Care Home in Stourport-on-Severn. The role involves greeting residents and visitors, handling inquiries, and performing admin tasks to keep the home running smoothly.

The ideal candidate will have customer service experience, be IT-proficient with Word/Excel/Outlook, and possess strong organisational and people skills. Competitive hourly rate and flexible shifts support a rewarding front-of-house career.