Front Desk & Guest Experience Specialist (Mon-Fri, 8a–4:30p)

RCA - Recovery Centers of America Management Company; Westminster (MA); On-site; USD 20,000 - 29,000; Full time

Job summary

RCA - Recovery Centers of America Management Company is seeking a receptionist at Westminster Outpatient to deliver friendly, efficient customer service and create a welcoming atmosphere for guests and residents. The role focuses on retaining and attracting customers while performing standard office tasks.

The position requires arranging calls, greeting visitors, handling mail, and supporting facility operations, with attention to confidentiality under HIPAA and strong communication skills.

Qualifications

• High School Diploma required.
• Prior experience working with the public required.
• Knowledge of Microsoft Office.
• Knowledge of switch board operation.
• Clerical and customer service skills.
• Excellent writing and communication skills.
• Ability to multi-task.
• Adhere to strict confidentiality with focus on sensitive material, HIPAA.
• Listening, understanding, responding to diverse callers and visitors; independent judgment to plan and organize workload.
• Customer service interactions promote positive relations and company image.

Responsibilities

• Answering incoming phone calls to facility.
• Directs calls to the appropriate individual.
• Greets guests, new clients, and residents with warmth and passion.
• Assists in handling of incoming and outgoing mail.
• Filing.
• Ordering supplies.
• Handling all maintenance orders for the facility.

Skills

Microsoft Office

Switchboard operation

Clerical skills

Communication skills

Customer service skills

Multi-tasking

Integrity

HIPAA confidentiality

Attention to detail

Education

High School Diploma

Job description

RCA - Recovery Centers of America Management Company is seeking a receptionist at Westminster Outpatient to deliver friendly, efficient customer service and create a welcoming atmosphere for guests and residents. The role focuses on retaining and attracting customers while performing standard office tasks.

The position requires arranging calls, greeting visitors, handling mail, and supporting facility operations, with attention to confidentiality under HIPAA and strong communication skills.