Front Desk & Resident Services Coordinator

Adept Rehab and Nursing of Omaha; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Job summary

Adept of Omaha is seeking a friendly, dependable Receptionist to join our long-term care, skilled nursing, and memory care community in Omaha. The receptionist helps residents, families, and visitors feel welcome while supporting daily facility operations.

Responsibilities include greeting guests, answering calls, directing people, and handling mail and deliveries, with strong attention to confidentiality and accuracy.

Qualifications

• High school diploma or equivalent.
• Six months of related experience or equivalent education.
• Clear, professional verbal and written communication skills.
• Ability to interact respectfully with residents, families, visitors, and staff.
• Basic computer skills and familiarity with standard office equipment.
• Strong organizational skills, attention to detail, and dependable attendance.

Responsibilities

• Welcome residents, families, visitors, and vendors and direct them to the appropriate person or department.
• Answer and transfer telephone calls, take accurate messages, and use the paging system as needed.
• Follow visitor sign-in procedures and promptly report suspicious activity or safety concerns.
• Maintain current facility contact information, department extensions, and authorized resident directories.
• Accept packages and authorized deliveries, notify recipients, and coordinate distribution.
• Accept resident and staff food deliveries and notify the appropriate staff promptly, including nursing or Dietary when resident dietary needs or storage requirements must be addressed.
• Assist designated staff with transportation scheduling, appointment updates, and communication about pickups, cancellations, and delays.
• Coordinate transportation details with nursing and transportation staff, including escort and mobility needs.
• Sort and distribute mail and assist with filing, copying, and other administrative tasks.
• Maintain an organized reception area and replenish office supplies.
• Protect resident confidentiality, privacy, and rights.
• Participate in required training and facility quality improvement activities.
• Perform other related duties as assigned.

Skills

Verbal communication

Written communication

Organization

Attention to detail

Dependable attendance

Customer service

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Adept of Omaha is seeking a friendly, dependable Receptionist to join our long-term care, skilled nursing, and memory care community in Omaha. The receptionist helps residents, families, and visitors feel welcome while supporting daily facility operations.

Responsibilities include greeting guests, answering calls, directing people, and handling mail and deliveries, with strong attention to confidentiality and accuracy.