Receptionist

Continuum Healthcare Inc.; Jasper (IN); On-site; USD 33,000 - 39,000; Full time

Job summary

Continuum Healthcare Inc. is seeking a dynamic Front Desk Receptionist for an evenings and weekends full-time role at our long-term care facility. The ideal candidate will provide a professional, welcoming first impression for residents, families, and staff.

Responsibilities include answering calls, scheduling appointments, greeting visitors, directing them to destinations, and supporting clerical tasks while maintaining HIPAA confidentiality and a calm, warm atmosphere throughout the facility.

Qualifications

• Must be available for evening and weekend hours.
• Knowledge of office equipment; computer experience a plus (Word, Excel).
• Clerical/prior receptionist experience preferred.
• Long-term care experience is a plus.
• Scanning medical records is a plus.

Responsibilities

• Operate telephone system, answer, screen, or forward calls, provide information, take messages, or schedule appointments.
• Greet residents, families, and employees and direct or escort them to their destination.
• Must be customer service oriented with strong communication and phone skills.
• Transferring calls and assisting residents as needed.
• Handle issues with residents, vendors and family members.
• Communicate effectively with department staff to ensure facility efficiency.
• Create and maintain a warm, personal atmosphere and a calm environment.
• Monitor entrance to prevent residents from leaving unattended.
• Maintain confidentiality of resident care information and funds per HIPAA guidelines.
• Capable of multi-tasking and light clerical duties.
• Assist other personnel as requested.

Skills

Customer service

Communication

Phone skills

Multitasking

Teamwork

Tools

Word

Excel

Office equipment

Job description

Front Desk Receptionist

Our facility is seeking to hire a dynamic, energetic and exceptional full-time Receptionist for evenings and weekends for our long term care/skilled nursing facility. Must be professional and have the ability to network at all levels with strong drive and passion for success.

Responsibilities of the Receptionist:

• Operate telephone, answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
• Greet residents, families, and employees and determine nature and purpose of visit and direct or escort them to their destination
• Must be customer service oriented and demonstrate good communication and phone skills
• Transferring calls and assisting residents as needed
• handling issues with any residents, vendors and family members
• Communicate effectively with department staff to ensure maximum efficiency throughout the facility
• Create and maintain an atmosphere of warmth, personal interest and positive emphasis as well as a calm environment throughout the facility
• Monitor entrance to ensure that confused residents do not exit the building unattended
• Update and maintain a list of resident funds availableMaintain theconfidentialityof all residents care information and funds following HIPAA guidelines
• Capability to multi-task and light clerical work and tasks
• Assist other personnel as requested

Qualifications of the Receptionist:

• Must be available evening and weekend hours
• Must have knowledge of office equipment, Computer experience a plus Word, Excel
• Clerical/ prior receptionist experience preferred
• Long-term care experience is a plus
• Scanning medical records