Resident Services & Front Desk Coordinator

OPCO Skilled Management; Los Alamos (NM); On-site; USD 32,000 - 42,000; Full time

Job summary

OPCO Skilled Management is seeking a receptionist to greet residents, coordinate services, and support administrative tasks in a healthcare facility. The role emphasizes courteous communication, coordination across departments, and adherence to policies.

The ideal candidate will have a High School Diploma and proficiency with Microsoft Office, with strong communication skills to interact with residents, staff, physicians, and agencies.

Qualifications

• High school diploma required.
• Proficiency with Microsoft Office: Word, Excel and Outlook.
• Effective communication to maintain relationships with residents, families, staff and agencies.

Responsibilities

• Meets and greets new residents and orients to facility services.
• Resolves customer requests and questions to improve service.
• Acts as liaison between residents and departments.
• Handles inquiries and reports customer satisfaction data.
• Coordinates discharge planning and arranges resident consults.
• Maintains resident directory and handles mail and clerical tasks.
• Answers calls and directs callers per policy; takes messages.
• Assists with compliance and administrative duties as assigned.

Skills

MS Office

Communication

Education

High School Diploma

Job description

OPCO Skilled Management is seeking a receptionist to greet residents, coordinate services, and support administrative tasks in a healthcare facility. The role emphasizes courteous communication, coordination across departments, and adherence to policies.

The ideal candidate will have a High School Diploma and proficiency with Microsoft Office, with strong communication skills to interact with residents, staff, physicians, and agencies.