Front Desk & Welcoming Coordinator – Long-Term Care

Adept; Omaha (NE); On-site; USD 34,000 - 40,000; Full time

Job summary

Adept of Omaha is looking for a friendly, dependable Receptionist to join our team in Omaha, NE. You will welcome residents and visitors and support daily facility operations in a long-term care, skilled nursing, and memory care community.

The role requires clear communication, organization, and the ability to handle multiple tasks while maintaining privacy and resident rights. This on-site position reports to the HR Director and contributes to a welcoming, well-run facility.

Qualifications

• High school diploma or equivalent.
• At least six months of related experience or an equivalent combination of education and experience.
• Clear, professional verbal and written communication skills.
• Ability to interact respectfully with residents, families, visitors, and staff.
• Basic computer skills and familiarity with standard office equipment.
• Strong organizational skills, attention to detail, and dependable attendance.

Responsibilities

• Welcome residents, families, visitors, and vendors and direct them to the appropriate person or department.
• Answer and transfer telephone calls, take accurate messages, and use the paging system as needed.
• Follow visitor sign-in procedures and promptly report safety concerns.
• Maintain current facility contact information, department extensions, and resident directories.
• Accept packages and authorized deliveries, notify recipients, and coordinate distribution.
• Accept resident and staff food deliveries and notify the appropriate staff promptly, including nursing or Dietary when resident dietary needs or storage requirements must be addressed.
• Assist designated staff with transportation scheduling, appointment updates, and communication about pickups, cancellations, and delays.
• Coordinate transportation details with nursing and transportation staff, including escort and mobility needs.
• Sort and distribute mail and assist with filing, copying, and other administrative tasks.
• Maintain an organized reception area and replenish office supplies.
• Protect resident confidentiality, privacy, and rights.
• Participate in required training and facility quality improvement activities.
• Perform other related duties as assigned.

Skills

Verbal and written communication

Customer service

Professional demeanor

Time management

Basic computer skills

Education

High school diploma or equivalent

Job description

Adept of Omaha is looking for a friendly, dependable Receptionist to join our team in Omaha, NE. You will welcome residents and visitors and support daily facility operations in a long-term care, skilled nursing, and memory care community.

The role requires clear communication, organization, and the ability to handle multiple tasks while maintaining privacy and resident rights. This on-site position reports to the HR Director and contributes to a welcoming, well-run facility.