Front Desk Guest Experience Coordinator

Cascadia EE LLC; Lake Oswego (OR); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive compensation

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Life insurance

Short-term disability

Long-term disability

Employee Assistance Program (EAP)

Growth opportunities

Job summary

Kruse Way Post Acute is seeking a friendly Receptionist to greet residents, families, visitors, and staff at the front desk. You will answer calls, route inquiries, and assist guests with facility information in a warm, professional setting.

The role involves coordinating with leaders, the Business Office, HR, and other teams to ensure a welcoming and organized environment. This position requires dependable coverage for assigned shifts and a positive, can-do attitude.

Qualifications

• Excellent customer service mindset and a friendly, professional approach.
• Strong verbal communication and interpersonal skills.
• Ability to multitask and stay organized in a busy environment.
• Capacity to manage a high volume of incoming calls with poise.

Responsibilities

• Welcome residents, families, visitors, and staff in a friendly, professional manner.
• Answer incoming calls and route callers to the appropriate team member.
• Assist guests with directions and facility information.
• Help vendors connect with the correct department or contact.
• Serve as a helpful resource for residents and staff at the front desk.
• Collaborate with facility leadership, the Business Office, Human Resources, and other teams.
• Maintain a clean, professional, and welcoming front desk area.
• Provide dependable coverage for assigned shifts and perform other duties as needed.

Skills

Customer service

Verbal communication

Multitasking

Call management

Attention to detail

Reliability

Microsoft Word

Microsoft Excel

Tools

Microsoft Word

Microsoft Excel

Job description

Kruse Way Post Acute is seeking a friendly Receptionist to greet residents, families, visitors, and staff at the front desk. You will answer calls, route inquiries, and assist guests with facility information in a warm, professional setting.

The role involves coordinating with leaders, the Business Office, HR, and other teams to ensure a welcoming and organized environment. This position requires dependable coverage for assigned shifts and a positive, can-do attitude.