Front Desk Concierge: Hospitality & Community Welcome

Sunrise Senior Living; Burlington (MA); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life/Disability

Retirement Savings Plans

Employee Assistance Program

Paid time off (PTO) and holidays

MyFlexPay

Tuition Reimbursement

Job summary

Sunrise Senior Living is seeking a Front Desk Concierge to greet visitors, residents, and families with warmth and professionalism. You will answer calls, provide community overviews, and support the Sales team with inquiries while assisting with move-in preparations and marketing materials.

The role focuses on maintaining a welcoming front desk, supporting recruitment, and handling administrative tasks in a fast-paced senior living community.

Qualifications

• High School Diploma/GED required.
• Strong customer service and communication skills are essential.
• Organized with excellent time management and follow-through.
• Comfortable multitasking in a fast-paced environment.
• Proficiency in Microsoft Office and basic computer systems.
• Ability to maintain professionalism and confidentiality.

Responsibilities

• Greet visitors, residents, and prospective families with professionalism and warmth.
• Answer and route calls promptly, taking accurate messages.
• Provide community overviews and support the Sales team with inquiries.
• Assist with move-in preparations and marketing materials.
• Maintain a welcoming front desk and Bistro area.
• Support recruitment efforts and administrative data entry.
• Manage appointments, mail distribution, and resident rosters.
• Monitor safety protocols, visitor sign-in, and emergency procedures.
• Process meal tickets and assist with basic office tasks.

Skills

Customer service

Communication

Time management

Multitasking

Confidentiality

Education

High School Diploma/GED

Tools

Microsoft Office

Job description

Sunrise Senior Living is seeking a Front Desk Concierge to greet visitors, residents, and families with warmth and professionalism. You will answer calls, provide community overviews, and support the Sales team with inquiries while assisting with move-in preparations and marketing materials.

The role focuses on maintaining a welcoming front desk, supporting recruitment, and handling administrative tasks in a fast-paced senior living community.