Senior Living Concierge & Front Desk Host

Jackson Creek Senior Living; Lake Barrington (IL); On-site; USD 20,000 - 28,000; Part time

Benefits offered by this job

Birthday PTO

Tuition Assistance

Double pay on holidays

PTO accrual on DAY 1

Referral Bonus

Free meal during shift

Job summary

Dial is seeking a friendly Front Desk Associate to welcome residents and guests, handle sign-in, answer calls, and coordinate daily front-desk operations in a senior living community.

This role supports transportation requests, reservations, and interdepartmental communication. The position requires strong communication, a professional appearance, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in customer service, hospitality, or senior living
• Must be at least 18 years of age

Responsibilities

• Welcome all guests warmly, determine nature of business, assist with sign-in procedure, and announce guest to appropriate personnel or resident
• Assist residents and/or families with requests for transportation, reservations, and general information
• Answer and direct phone calls, take messages, and respond to inquiries
• Responds to emergency situations and is the point of contact in all emergency situations
• Monitor lobby and common areas to ensure safety and promote a positive environment
• Maintain reservations and schedule for guest suites, clubhouse, and private dining
• Receive mail and packages and ensures they are distributed accurately and timely
• Updates and maintains resident/family emergency list and contact information as changes occur
• Receives requests for maintenance and housekeeping services
• Perform any necessary administrative tasks such as filing, organizing, typing, data entry, envelope stuffing, addressing, or stamping
• Help promote community events and activities to residents and guests
• Notify supervisor when items need to be ordered, received, and maintain office supply list
• Maintain confidentiality of resident and community information
• Report on-the-job injuries to the supervisor before the end of the work shift on the day the injury occurs
• Other duties as assigned

Skills

Customer service

Hospitality

Senior living experience

Basic computer skills

Communication

Multitasking

Teamwork

Job description

Dial is seeking a friendly Front Desk Associate to welcome residents and guests, handle sign-in, answer calls, and coordinate daily front-desk operations in a senior living community.

This role supports transportation requests, reservations, and interdepartmental communication. The position requires strong communication, a professional appearance, and the ability to multitask in a fast-paced environment.