Front Desk Clerk — Customer Service Pro, Full-Time

Abacus Corporation; Virginia Beach (VA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Weekly pay

Benefits available

Job summary

Abacus Staffing in Virginia Beach, VA seeks a Clerk to support the Human Services Department with front desk duties, visitor check-in, and customer service. You will manage mail, stock supplies, greet visitors, answer questions, and maintain records in a busy municipal setting.

The role requires strong communication, basic computer skills, and the ability to handle diverse populations. This is a full-time position with regular weekday hours and benefits.

Qualifications

• High school diploma or equivalent preferred.
• Previous clerical, receptionist, administrative support, or customer service experience preferred.
• Strong verbal and written communication skills.
• Ability to work effectively with diverse populations.
• Basic computer proficiency and data entry skills.
• Excellent organizational and multitasking abilities.
• Professional demeanor and commitment to outstanding customer service.

Responsibilities

• Manage citizen mail inventory and distribution.
• Inventory and distribute office supplies.
• Greeting visitors and assist with the facility check-in process.
• Ensure all visitors sign in using the Visitor Management System and provide assistance with kiosk usage as needed.
• Monitor visitor flow and help prevent long wait lines.
• Make photocopies of documents for clients submitting paperwork.
• Follow all front desk security procedures, policies, and guidelines.
• Provide general information regarding Human Services departments, office locations, and hours of operation.
• Deliver excellent customer service to the public in a professional and courteous manner.
• Interact effectively with individuals experiencing a variety of emotional situations.
• Answer questions from employees and the public in person and by telephone.
• Explain city policies, procedures, rules, and regulations.
• Operate computer-based screening and visitor management systems.
• Direct clients and callers to the appropriate program areas.
• Follow established city telephone procedures.
• Maintain and update resource information and telephone directories.

Skills

Customer service

Communication

Data entry

Organizational skills

Computer literacy

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Abacus Staffing in Virginia Beach, VA seeks a Clerk to support the Human Services Department with front desk duties, visitor check-in, and customer service. You will manage mail, stock supplies, greet visitors, answer questions, and maintain records in a busy municipal setting.

The role requires strong communication, basic computer skills, and the ability to handle diverse populations. This is a full-time position with regular weekday hours and benefits.