Guest Experience Specialist — Front Desk Pro

Huntington Hotel Group; San Diego (CA); On-site; USD 22,000 - 30,000; Full time

Job summary

Huntington Hospitality in San Diego seeks a Front Desk Agent to warmly greet guests, manage check-ins/check-outs, and coordinate with hotel operations. You will assist guests with in-room features, answer inquiries, and promote hotel packages while maintaining a clean, organized front desk area.

The role requires strong communication, a customer-first attitude, and flexibility to work varied shifts including nights and weekends. Previous front desk experience is a plus.

Qualifications

• High School diploma or equivalent required.
• Strong communication skills, both written and spoken.
• Ability to multitask and stay calm in a busy hotel lobby.

Responsibilities

• Be the friendly face of our hotel, greeting guests with warmth and professionalism.
• Efficiently manage room assignments and key distribution.
• Stay informed about hotel events, ensuring smooth guest experiences.
• Handle check-ins and check-outs seamlessly, creating memorable first and last impressions.
• Process payments and prepare accurate guest invoices.
• Keep the front desk organized, clean, and safe.
• Promote current rates, offers, and hotel packages with enthusiasm.
• Conduct engaging tours of guestrooms and meeting spaces for prospective guests.
• Respond calmly and effectively during emergencies.
• Answer calls promptly with a friendly, professional demeanor.

Skills

Strong communication

Flexible schedule

Hospitality mindset

Professionalism

Attention to detail

Education

High School diploma or equivalent

Job description

Huntington Hospitality in San Diego seeks a Front Desk Agent to warmly greet guests, manage check-ins/check-outs, and coordinate with hotel operations. You will assist guests with in-room features, answer inquiries, and promote hotel packages while maintaining a clean, organized front desk area.

The role requires strong communication, a customer-first attitude, and flexibility to work varied shifts including nights and weekends. Previous front desk experience is a plus.