Front Desk & Reservations Guest Experience Specialist

Olympia Hospitality; Amherst (MA); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with discretionary match

Paid holidays

Paid time off (PTO)

Earned wage access

Employee assistance program

Hotel travel discounts

Job summary

Olympia Hospitality in Amherst, MA is seeking a friendly Front Desk Representative to deliver outstanding guest service. You will manage check-in/check-out, handle reservations and payments, and coordinate with housekeeping to ensure rooms are ready on arrival.

Join a team that values a family-like environment, health benefits, and opportunities to grow within a supportive company culture.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent preferred, but not required.

Responsibilities

• Greet guests on arrival and ensure smooth check-in.
• Provide information about hotel amenities and local attractions.
• Respond to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Collaborate with housekeeping to ensure rooms are ready for guest occupancy.

Skills

Customer service

Front desk operations

Reservation sales

Communication skills

Phone skills

Education

High school diploma or equivalent

Tools

Reservation system

Payment processing

Job description

Olympia Hospitality in Amherst, MA is seeking a friendly Front Desk Representative to deliver outstanding guest service. You will manage check-in/check-out, handle reservations and payments, and coordinate with housekeeping to ensure rooms are ready on arrival.

Join a team that values a family-like environment, health benefits, and opportunities to grow within a supportive company culture.