Guest Experience Lead, Front Desk

Hyatt Place Virginia Beach Town Center; Virginia Beach (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401K match

Life insurance

PTO

7 paid holidays

Earned wage access

Travel discounts

Job summary

Olympia Hospitality is seeking a Front Desk Assistant to support the Guest Service Manager in delivering exceptional guest experiences and smooth front desk operations. You will help maximize profitability while ensuring high levels of guest satisfaction and safe, efficient service.

The role may lead others, provide training, and coordinate with other departments. We value a community-focused, growth-minded team and offer a supportive environment focused on well-being and career development.

Qualifications

• Minimum of 2 years prior customer service experience.
• General knowledge of bookkeeping and audit procedures is helpful.
• High school diploma or equivalent.

Responsibilities

• Assist in front desk operations and guest services with a friendly, service-oriented approach.
• Oversee check-ins and check-outs; relay information to affected departments.
• Maintain logs, messages, packages, and mail promptly.
• Provide training and support to front desk staff.
• Assist in emergency procedures as required.
• Support training and cross-training of new hires.
• Monitor hotel security and key control.

Skills

Leadership

Problem-solving

Computer skills

Customer service

Education

HS diploma

Job description

Olympia Hospitality is seeking a Front Desk Assistant to support the Guest Service Manager in delivering exceptional guest experiences and smooth front desk operations. You will help maximize profitability while ensuring high levels of guest satisfaction and safe, efficient service.

The role may lead others, provide training, and coordinate with other departments. We value a community-focused, growth-minded team and offer a supportive environment focused on well-being and career development.