Guest Experience Specialist (Front Desk)

Hampton Inn & Suites Mystic; Mystic (CT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401K plan with discretionary yearly‑?9

Life insurance

Paid time off

Earned wage access

Employee Assistance Program (EAP)

Travel discounts

Job summary

Olympia Hospitality is seeking a Guest Service Representative to greet guests, manage check-ins/outs, and provide information about local attractions and hotel amenities. You will handle reservations, process payments, and resolve guest concerns to ensure a seamless experience.

The role requires excellent customer service, strong communication, and the ability to work with a team. A high school diploma or equivalent is preferred, with opportunities for growth within a values-driven hospitality

Qualifications

• Prior customer service experience preferred.
• High school diploma and/or equivalent work experience preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Collaborate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Excellent customer service

Effective communication

Problem solving

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a Guest Service Representative to greet guests, manage check-ins/outs, and provide information about local attractions and hotel amenities. You will handle reservations, process payments, and resolve guest concerns to ensure a seamless experience.

The role requires excellent customer service, strong communication, and the ability to work with a team. A high school diploma or equivalent is preferred, with opportunities for growth within a values-driven hospitality