Guest Experience Specialist - Front Desk

Hyatt Place Harrisonburg; Harrisonburg (VA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a Guest Service Representative to welcome guests, assist with reservations, and provide helpful information about local attractions and hotel services. The role focuses on delivering exceptional service, resolving inquiries promptly, and coordinating with other departments to ensure a smooth guest experience.

This on-site position emphasizes a friendly, family‑oriented work environment.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.

Skills

Customer service excellence

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a Guest Service Representative to welcome guests, assist with reservations, and provide helpful information about local attractions and hotel services. The role focuses on delivering exceptional service, resolving inquiries promptly, and coordinating with other departments to ensure a smooth guest experience.

This on-site position emphasizes a friendly, family‑oriented work environment.