Guest Experience Specialist (Front Desk & Reservations)

Inn on the Square; Falmouth (MA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401K plan

Paid holidays

Earned wage access

Employee assistance program

Job summary

Olympia Hospitality in Massachusetts is seeking a friendly Guest Service Representative to welcome guests, manage check-ins and check-outs, handle reservations, and resolve issues to ensure a memorable stay.

You will deliver outstanding customer service, coordinate with housekeeping and other departments, maintain accurate records, and contribute to a collaborative, well-being focused team culture.

Qualifications

• Prior guest service or front desk experience preferred.
• Strong communication and problem-solving abilities.
• Ability to manage reservations and guest inquiries efficiently.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out.
• Provide information about hotel services and local attractions.
• Respond to guest inquiries via phone, email, or in person.
• Process payments and maintain accurate guest records.
• Coordinate with housekeeping and other departments to fulfill requests.
• Uphold hotel policies and ensure safety and security of guests.

Skills

Customer service

Reservation handling

Communication skills

Attention to detail

Education

High school diploma or equivalent

Job description

Olympia Hospitality in Massachusetts is seeking a friendly Guest Service Representative to welcome guests, manage check-ins and check-outs, handle reservations, and resolve issues to ensure a memorable stay.

You will deliver outstanding customer service, coordinate with housekeeping and other departments, maintain accurate records, and contribute to a collaborative, well-being focused team culture.