Guest Experience Specialist — Front Desk & Reservations

Hireology; Amherst (MA); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K plan with discretionary yearly/ER

PTO with 7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Sober support network

Exclusive hotel travel discounts

Job summary

Olympia Hospitality is seeking a friendly Guest Service Representative at our Amherst, MA property. You will greet guests, manage check-ins/outs, handle reservations, and provide information on local attractions while delivering exceptional service.

The role emphasizes accuracy, courteous communication, and teamwork to ensure a seamless guest experience across departments. Starting pay is $18 per hour with benefits supporting well-being and financial security.

Qualifications

• Customer service experience preferred.
• Strong communication skills.
• Able to learn reservation systems.
• High school diploma or equivalent.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Communication

Attention to detail

Basic arithmetic

Education

High school diploma

Job description

Olympia Hospitality is seeking a friendly Guest Service Representative at our Amherst, MA property. You will greet guests, manage check-ins/outs, handle reservations, and provide information on local attractions while delivering exceptional service.

The role emphasizes accuracy, courteous communication, and teamwork to ensure a seamless guest experience across departments. Starting pay is $18 per hour with benefits supporting well-being and financial security.