Front Desk Guest Experience Associate

Olympia Hospitality; Connecticut; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health coverage

401K with match

Life insurance

Paid time off

Paid holidays

Earned wage access

Employee Assistance Program

Travel discounts

Job summary

Olympia Hospitality in Connecticut is seeking a Guest Service Representative to welcome guests, manage arrivals, and make every stay memorable.

You will handle reservations, provide information on amenities, and coordinate with housekeeping and other departments to ensure smooth operations. The role emphasizes exceptional service, accuracy, and a friendly, professional demeanor.

We offer a comprehensive benefits package and a supportive team culture focused on well-being and growth.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent work experience preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean front desk area and assist with luggage handling as needed.

Skills

Customer service

Communication

Attention to detail

Education

High school diploma or equivalent

Job description

Olympia Hospitality in Connecticut is seeking a Guest Service Representative to welcome guests, manage arrivals, and make every stay memorable.

You will handle reservations, provide information on amenities, and coordinate with housekeeping and other departments to ensure smooth operations. The role emphasizes exceptional service, accuracy, and a friendly, professional demeanor.

We offer a comprehensive benefits package and a supportive team culture focused on well-being and growth.