Guest Experience Specialist — Front Desk & Reservations

Olympia Hospitality; Falmouth (MA); Hybrid; USD 22,000 - 30,000; Full time

Benefits offered by this job

Health coverage

401K plan

Paid holidays

Paid time off

Job summary

Olympia Hospitality is seeking a Guest Service Representative to welcome guests, assist with check-in/check-out, and answer inquiries. You will manage reservations, process payments, and coordinate with other departments to meet guest needs.

The role emphasizes high-quality customer service, clear communication, and attention to detail to ensure a seamless guest experience and satisfaction.

Qualifications

• Prior customer service experience is preferred.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Communication

Phone skills

Attention to detail

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a Guest Service Representative to welcome guests, assist with check-in/check-out, and answer inquiries. You will manage reservations, process payments, and coordinate with other departments to meet guest needs.

The role emphasizes high-quality customer service, clear communication, and attention to detail to ensure a seamless guest experience and satisfaction.