Front Desk Representative

01 VITALANT; Henderson (NV); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K + 5% company match

Tuition assistance up to $5k per year

Free basic life and AD&D insurance

Free short-and-long-term disability

Paid time off

Employee Resource Groups

Recognition and perks

Job summary

Vitalant is seeking a Front Desk Representative/Donor Relations Specialist to join our team in Henderson, NV. You will greet donors, answer questions, and help schedule future donations to support our life-saving mission.

You will educate donors on procedures, monitor wait times, and assist staff with donor services. The role emphasizes customer service, donor care, and contribution to a nationwide health initiative.

Qualifications

• High School Diploma or GED required.
• One year of customer service experience required.

Responsibilities

• Greet donors at local donation centers and assist with donor questions.
• Monitor donor wait times and coordinate scheduling of next donation.
• Educate donors on donation procedures and optimization opportunities.
• Administer customer service and marketing surveys to donors.
• Review and enhance frequent donor programs and collection technologies.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Shift 1 (United States of America)

Job Description:

Salary : $18.75- $19.75 hourly

Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.

Vitalant is seeking a Front Desk Representative/Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead - together.

Your impact as a Front Desk Representative/Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

What to Expect

Schedule: Sun & Mon 6:30a-3:30pm; Tue & Wed 12pm-8pm; Thu 9:30am-5:30pm

Our comprehensive total rewards support you, your family, and your future with

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

As a Front Desk Representative/ Donor Relations Specialist, you'll get to

• Assist donor services staff by addressing donor questions and monitoring donor wait times.
• Retain current donors by scheduling their next donation appointment.
• Educate donors on additional collection techniques to optimize donation opportunities.
• Administer customer service and marketing survey to donors.
• Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.

Requirements:

• High School Diploma or GED required
• One year of customer service experience required

Location:

601 Whitney Ranch Drive

Suite D20

Henderson, NV 89014

Job Category:

Sales / Community Outreach

Contact Information:

[e-mail]

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.