Front Desk Representative

01 VITALANT; Chicago (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K + company match

Tuition assistance

Life and AD&D insurance

Disability insurance

Paid time off

Employee Resource Groups

Recognition and perks

Job summary

Vitalant in Chicago seeks a Front Desk/Donor Relations Specialist to greet donors, provide education on donation procedures, and ensure donor comfort while answering questions and scheduling future donations.

The role supports Vitalant's life-saving mission and requires a High School Diploma or GED and at least 1 year of customer service experience. Benefits include medical, 401K with match, tuition assistance, life and disability insurance, PTO, ERGs, and more.

Qualifications

• High School Diploma or GED required.
• One year of customer service experience required.
• Strong communication and interpersonal skills.

Responsibilities

• Assist donor services staff by addressing donor questions and monitoring donor wait times.
• Retain current donors by scheduling their next donation appointment.
• Educate donors on additional collection techniques to optimize donation opportunities.
• Administer customer service and marketing survey to donors.
• Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.

Skills

Customer service

Donor relations

Education

High School Diploma or GED

Job description

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable): Shift 1 (United States of America)

Job Description

Salary : $18.37 to 19.88 Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.

Vitalant is seeking a Front Desk/Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead - together.

Your impact as a Front Desk/Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.

What to Expect

Schedule

• Sunday: 6:30 am to 4:00pm
• Monday: 11:30am to 7:30pm
• Tuesday: 11:30am to 7:30pm
• Wednesday: OFF
• Thursday: OFF
• Friday: 6:30am to 2:00pm
• Saturday: 6:30am to 2:00pm

Our comprehensive total rewards support you, your family, and your future with

• Medical, dental, and vision insurance
• 401K + 5% company match
• Tuition assistance up to $5k per year
• Free basic life and AD&D insurance
• Free short-and-long-term disability insurance
• Paid time off
• Employee Resource Groups
• Recognition and perks

As a Front Desk/ Donor Relations Specialist, you'll get to

• Assist donor services staff by addressing donor questions and monitoring donor wait times.
• Retain current donors by scheduling their next donation appointment.
• Educate donors on additional collection techniques to optimize donation opportunities.
• Administer customer service and marketing survey to donors.
• Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.

Requirements

• High School Diploma or GED required
• One year of customer service experience required

Location

1757 W Fullerton Avenue Chicago, IL 60614

Job Category

Sales / Community Outreach

Contact Information: [e-mail]

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.