Front Desk Representative

Vitalant; Chicago (IL); On-site; USD 25,000 - 27,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401K + 5% company match

Tuition assistance up to $5k per year

Life and AD&D insurance

Short- and long-term disability

Job summary

Vitalant in Chicago is seeking a Front Desk/Donor Relations Specialist to greet donors at donation centers, educate them on donation procedures, and help ensure their comfort and understanding of pre-donation questions.

You will schedule future donations, assist donor services staff, monitor wait times, and support efforts to optimize donation opportunities through new techniques and donor programs.

Qualifications

• High School Diploma or GED required.
• One year of customer service experience required.

Responsibilities

• Greet donors at donation centers and provide education on donation procedures.
• Assist with ensuring donor comfort and answer pre-donation questions.
• Schedule donors' next blood donation appointments.
• Administer customer service and marketing surveys to donors.
• Review and enhance donor programs and collection technologies to optimize donations.

Skills

Customer service experience

Education

High School Diploma or GED

Job description

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.Work Shift (if applicable):Shift 1 (United States of America)Job Description:Salary: $18.37 to 19.88Salary is commensurate with a candidate's experience, qualifications, skills, and geographic location.Vitalant is seeking a Front Desk/Donor Relations Specialist dedicated to making a positive difference. If you are customer-focused and impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, an organization created to care, and a team committed to lead – together.Your impact as a Front Desk/Donor Relations Specialist is vital. You will support Vitalant's life-saving mission by greeting donors at local donations centers, providing education on various blood and blood product donation procedures. You will assist with ensuring donor comfort, addressing pre-donation questions, and scheduling their next blood donations.What to ExpectScheduleSunday: 6:30 am to 4:00pmMonday: 11:30am to 7:30pmTuesday: 11:30am to 7:30pmWednesday: OFFThursday: OFFFriday: 6:30am to 2:00pmSaturday: 6:30am to 2:00pmOur comprehensive total rewards support you, your family, and your future withMedical, dental, and vision insurance401K + 5% company matchTuition assistance up to $5k per yearFree basic life and AD&D insuranceFree short-and-long-term disability insurancePaid time offEmployee Resource GroupsRecognition and perksAs a Front Desk/ Donor Relations Specialist, you'll get toAssist donor services staff by addressing donor questions and monitoring donor wait times.Retain current donors by scheduling their next donation appointment.Educate donors on additional collection techniques to optimize donation opportunities.Administer customer service and marketing survey to donors.Review and enhance frequent donor programs and collection technologies, such as automated, to optimize the donation opportunities.Requirements:High School Diploma or GED requiredOne year of customer service experience requiredLocation:1757 W Fullerton Avenue Chicago, IL 60614Job Category:Sales / Community OutreachContact Information: [e-mail] you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.