Front Desk Representative

Touchmark; Bismarck (ND); On-site; USD 22,000 - 28,000; Full time

Job summary

Touchmark in Bismarck, ND seeks a Front Desk Receptionist to warmly welcome visitors, direct guests, and be the first friendly face for residents and team members.

The ideal candidate will have a high school diploma, at least one year of receptionist experience in a busy setting, strong multitasking skills, and familiarity with Microsoft Office.

You will handle phones, monitor emergency pendants, support security checks, and keep the lobby and adjacent areas neat and welcoming.

Qualifications

• High school diploma or equivalent.
• Minimum one year of receptionist/concierge experience in a busy setting.
• Ability to handle multiple tasks simultaneously.
• Proficient with Microsoft Office and basic office equipment.
• Maintain professional, compassionate demeanor with residents and staff.

Responsibilities

• Warmly welcome and direct all incoming visitors and guests.
• Serve as go-to person for residents, guests, and team members with questions.
• Answer telephone promptly and monitor emergency pendants and pull cords.
• Perform perimeter door checks and security duties.
• Deliver newspapers to residents and keep front desk areas clean.

Skills

Multitasking

Customer service

Professional demeanor

Visitor management

Education

High school diploma or equivalent

Tools

Microsoft Office

Telephone systems

Job description

ETHIC – Excellence, Teamwork, Hospitality, Integrity, And Compassion – Steadfastly Characterizes Our Mission To Continually Enrich The Daily Lives Of Residents. We Practice These Principles With Every Task And Interaction, From Personal Caregiver Assistance To Mowing The Grass. At Touchmark, We Say

I AM AN ALLY

• I AM A FRIEND
• I AM A GIVER

Every Other Weekend

Saturday and Sunday

6:00am to 2:00pm

As the Front Desk Receptionist, you will enrich lives each day by warmly welcoming and directing all incoming visitors and guests, as well as becoming a “go-to” person for residents, guests, and team members who have questions or need assistance. By remembering that everyone who walks through the door is potentially a prospective future resident or team member, you will have the opportunity every day to ensure that each visitor leaves with an extraordinary first impression of your community!

The Ideal Candidate Will

• Have a commitment to Touchmark’s values (excellence, teamwork, hospitality, integrity, and compassion), as well as a desire to model these values and to encourage others to be allies, friends and givers
• Possess a high school diploma or equivalent
• Have at least one year of experience as a receptionist/concierge in a busy setting, or similar experience in a service-oriented position
• Be excellent at handling multiple tasks simultaneously
• Be willing to handle such duties as answering the telephone in a prompt manner, monitoring emergency pendants and pull cords, acting as security, performing perimeter door checks, delivering newspapers to residents, and ensuring that the common areas near the front desk are clean
• Have a working knowledge of Microsoft Office applications and basic office equipment
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors

Benefits

On-call and temporary employees are not eligible to participate in employee benefits or insurance plans.

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy.

Check us out at www.Touchmark.com.

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