Front Desk

Touchmark; Helena (MT); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid time off

Health, dental, and vision insurance

Education assistance

Bonus and retirement plans

Flexible Spending Accounts

Employee Resource Program

Supplemental insurance options

Job summary

Touchmark on Saddle Drive in Helena, MT seeks a warm, professional Front Desk Receptionist to welcome residents, families and guests. This full/part-time role offers evenings, weekends, and some holidays, with a pay range of $15.50–$17.50/hour depending on experience.

Greet visitors, answer calls, assist residents, monitor safety systems, and support daily front desk operations in a senior living community that values hospitality and teamwork.

Qualifications

• High school diploma or equivalent.
• At least one year of receptionist/concierge or service-oriented experience (hospitality or senior living preferred).
• Excellent multitasking and organizational skills.
• Working knowledge of Microsoft Suite, including Teams, Word, Excel and ability to use basic office equipment.
• Commitment to Touchmark's values: Excellence, Teamwork, Hospitality, Integrity, and Compassion.

Responsibilities

• Greet and direct all visitors and callers with professionalism and warmth.
• Answer phones promptly and assist residents, families, and staff with questions or needs.
• Monitor emergency pendants and pull cords, ensuring quick responses when needed.
• Perform security-related tasks such as perimeter door checks.
• Support residents with newspaper deliveries and provide light assistance at the desk.
• Keep the front desk and surrounding common areas clean and inviting.
• Exhibit high level of competency regarding Disaster Manual, including emergency systems, nurse calls, alarms and detection, sprinklers, water/gas main locations, trouble alarms, etc.;
• Escort emergency services personnel to location of emergency

Skills

Customer service

Multitasking

Communication

Education

High school diploma or equivalent

Tools

Microsoft Teams

Word

Excel

Job description

At Touchmark, the ladies and gentlemen who serve in our communities don't just come to a job, they come to be part of something bigger - a mission focused on enriching people's lives. In the process of doing that, they grow, have fun, and develop lifelong skills.

In a recent survey, 9 out of 10 team members said they have the opportunity to do what they do best every day.

If you are looking for a place where you can build relationships, explore underused talents, and make a difference every day.

Front Desk Reception

Pay: $15.50 - 17.50/hour DOE

Schedule: Full-Time & Part-Time Available (evenings, weekends and some holidays may be required)

Touchmark on Saddle Drive is Helena's leading full-service senior living community, enriching the lives of residents and their families through exceptional service and hospitality. We are currently seeking a warm, professional, and dependable Front Desk Receptionist to be the welcoming face of our community.

Why You’ll Love This Role

• Be the first point of contact for residents, families, guests, and team members.
• Create extraordinary first impressions by ensuring every visitor feels valued and welcomed.
• Play a vital role in keeping our community safe, organized, and running smoothly.

What You’ll Do

• Greet and direct all visitors and callers with professionalism and warmth.
• Answer phones promptly and assist residents, families, and staff with questions or needs.
• Monitor emergency pendants and pull cords, ensuring quick responses when needed.
• Perform security-related tasks such as perimeter door checks.
• Support residents with newspaper deliveries and provide light assistance at the desk.
• Keep the front desk and surrounding common areas clean and inviting.
• Exhibit high level of competency regarding Disaster Manual, including emergency systems, nurse calls, alarms and detection, sprinklers, water/gas main locations, trouble alarms, etc.;
• Escort emergency services personnel to location of emergency

What We’re Looking For

• High school diploma or equivalent.
• At least one year of receptionist/concierge or service-oriented experience (hospitality or senior living preferred).
• Excellent multitasking and organizational skills.
• A calm, patient, and tactful demeanor when working with residents, families, and team members.
• Working knowledge of Microsoft Suite, including Teams, Word, Excel and ability to use basic office equipment.
• Commitment to Touchmark's values: Excellence, Teamwork, Hospitality, Integrity, and Compassion.

This is more than just a front desk job - it's a chance to brighten someone’s day, make meaningful connections, and contribute to a welcoming community that feels like home

Benefits

Touchmark is dedicated to providing the best for our residents, and it all begins with providing the best for our employees. That's why we offer a competitive compensation and benefits package to our team members who work 30+ hours per week which includes:

• Paid time off (including holidays)
• Health, dental, and vision insurance plans for employees and eligible dependents
• Education assistance
• Bonus and retirement plans
• Health care, dependent care, and commuter Flexible Spending Accounts
• Employee Resource Program
• Supplemental insurance options

Touchmark has over 2,400 team members and is a privately-owned company with a long history of success. Check us out at www.Touchmark.com.

We're growing. Are you?