Front Desk Representative

Touchmark, LLC; Bismarck, Northern (ND, KY); Hybrid; USD 19,000 - 25,000; Part time

Job summary

Touchmark, LLC in Bismarck, ND, invites you to join as Front Desk Receptionist, warmly greeting visitors and directing guests while serving as a friendly resource for residents and team members. You will be the face of the community, ensuring a welcoming, safe environment.

Required: high school diploma or equivalent, at least one year as a receptionist/concierge, basic MS Office skills, and the ability to stay calm and professional with residents and guests.

Qualifications

• High school diploma or equivalent is required.
• At least one year of receptionist/concierge experience in a busy setting.
• Working knowledge of Microsoft Office and basic office equipment.
• Ability to maintain patient and tactful composure when dealing with residents, family members, staff, and visitors.

Responsibilities

• Welcome and direct all incoming visitors and guests.
• Be a “go-to” person for residents, guests, and team members with questions.
• Assist with security duties, monitor emergency pendants and pull cords.
• Perform perimeter front desk checks and keep common areas near front desk clean.
• Deliver newspapers to residents.
• Answer phones promptly and professionally.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Professional demeanor

Education

1 year receptionist experience

High school diploma or equivalent

Tools

Microsoft Office

Job description

ETHIC – Excellence, Teamwork, Hospitality, Integrity, and Compassion – steadfastly characterizes our mission to continually enrich the daily lives of residents. We practice these principles with every task and interaction, from personal caregiver assistance to mowing the grass. At Touchmark, we say:

Every Other Weekend

Saturday and Sunday

6:00am to 2:00pm

As the Front Desk Receptionist, you will enrich lives each day by warmly welcoming and directing all incoming visitors and guests, as well as becoming a “go-to” person for residents, guests, and team members who have questions or need assistance. By remembering that everyone who walks through the door is potentially a prospective future resident or team member, you will have the opportunity every day to ensure that each visitor leaves with an extraordinary first impression of your community!

The ideal candidate will:

• Have a commitment to Touchmark’s values (excellence, teamwork, hospitality, integrity, and compassion), as well as a desire to model these values and to encourage others to be allies, friends and givers
• Possess a high school diploma or equivalent
• Have at least one year of experience as a receptionist/concierge in a busy setting, or similar experience in a service-oriented position
• Be willing to handle such duties as answering the telephone in a prompt manner, monitoring emergency pendants and pull cords, acting as security, performing perimeter door checks, delivering newspapers to residents, and ensuring that the common areas near the front desk are clean
• Have a working knowledge of Microsoft Office applications and basic office equipment
• Be able to maintain patient and tactful composure when dealing with residents, family members, staff members and visitors

On-call and temporary employees are not eligible to participate in employee benefits or insurance plans.

We are looking to hire individuals whose values align with ours and who believe in doing everything they can to lead by example in safety, compassion, and empathy.