Front Desk Representative

Surgery Partners, Inc.; Atlanta, Northern (GA, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Health Savings Account with employer0

Life Insurance

PTO

401(k) plan with company match

Job summary

Surgery Partners, Inc. in Atlanta, GA is seeking a Front Desk Rep to support registration and scheduling, handling patient check-ins/outs, and coordinating with clinical staff.

The role emphasizes compassionate patient service, accurate data entry, and efficient front-office operations using EMR systems; on-site duties include payments, scheduling, and phone coverage. This position requires a High School Diploma and 1-2 years healthcare experience, with a focus on professional communication and

Qualifications

• High School Diploma, with 1-2 years experience in healthcare background.
• Knowledge of clinic policies and procedures.
• Knowledge of computer systems, programs.
• Knowledge of medical terminology.
• Must be able to multi–task.
• Must express compassion and kindness to patients calling and being seen in the office.

Responsibilities

• Greet and assist patients at the front desk, manage check-in and check-out processes.
• Answer phones, route calls and messages as needed.
• Process payments and assist with co-pays and insurance information.
• Maintain accurate demographics and insurance data in the EMR and charts.
• Coordinate with clinical staff for scheduling procedures and patient flow.

Skills

Communication skills

Customer service

Multi-tasking

Compassion and empathy

Medical terminology

Computer literacy

Professional demeanor

Education

High School Diploma

Tools

EMR software

Office software

Job description

Job Category: Registration and Scheduling

Requisition Number: FRONT041100

• Posted : August 26, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Atlanta, GA 30342, USA

Description

JOB TITLE: Front Desk Rep

GENERAL SUMMARY OF DUTIES:

Provides support to administrative office staff assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, messages, electronic EMR usage, routing calls, reviewing charges, scheduling procedures and on occasion working in coordination with the clinical staff.

ESSENTIAL FUNCTIONS:

• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

REQUIREMENTS:

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organizationis an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc.Furthermore, our organizationiscommitted to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.