Front Desk Rep

Surgery Partners, Inc; Anchorage (AK); On-site; USD 38,000 - 52,000; Full time

Job summary

Surgery Partners, Inc. is seeking a Front Desk Representative for our Outpatient Surgery Center in Anchorage, AK. You will greet patients, perform check-in, and maintain accurate demographics and insurance information in our computer system and charts.

You will handle opening procedures, petty cash, co-pay and co-insurance collection, and provide front-desk support to patients and phones. The role requires a high school diploma, 1–2 years healthcare experience, strong communication, compassion,

Qualifications

• High School Diploma with 1–2 years healthcare experience.
• Knowledge of clinic policies and procedures.
• Knowledge of computer systems and programs.
• Knowledge of medical terminology.
• Ability to multitask.
• Ability to express compassion and kindness to patients.
• Professional and upbeat attitude.
• Strong written and verbal communication and customer relations.
• Ability to work effectively with medical staff, management, authorizations, external agencies and patients.
• Potential for sitting and standing in a normal office environment.
• Busy office with high patient contact.

Responsibilities

• Greet patients and conduct check-in procedures.
• Maintain current demographics and insurance in systems and charts.
• Handle opening procedures, petty cash, co-pays and co-insurance collection.
• Assist patients in the lobby and support phones/front office staff.
• Coordinate with medical staff and external agencies as needed.

Skills

Customer service

Medical terminology

Computer literacy

Multitasking

Communication

Compassion

Professionalism

Teamwork

Education

High School Diploma

Job description

JOB TITLE:

Front Desk Representative for Outpatient Surgery Center

General Summary Of Duties

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, petty cash balancing, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

Requirements

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.