Front Desk Representative

Surgery Partners, Inc; Atlanta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Coverage

Life Insurance

PTO

401(k) with company match

Job summary

Surgery Partners, Inc. is seeking a Front Desk Representative to support administrative office staff and ensure smooth departmental workflow. You will handle check-ins, payments, calls, EMR use, and coordination with clinical staff in a busy ambulatory setting.

Ideal candidates have a high school diploma with healthcare exposure, strong communication, and the ability to multi-task in a fast-paced environment while maintaining compassion for patients.

Qualifications

• High School Diploma with 1–2 years healthcare experience.
• Knowledge of clinic policies and procedures.
• Ability to operate computer systems and EMR software.
• Strong written and verbal communication; patient relations.
• Ability to multi-task in a busy front-office environment.

Responsibilities

• Greet patients and assist front-desk activities.
• Check-in and check-out patients; schedule procedures.
• Collect co-pays and insurance information; route calls.
• Maintain demographic and insurance data in computer/charts.
• Support lobby patients and assist clinical staff as needed.

Skills

Customer service

Written and verbal communication

Compassion and kindness

Multi-tasking

Professional demeanor

Education

High School Diploma

Tools

EMR software

Clinic computer systems

Job description

JOB TITLE

Front Desk Rep

General Summary Of Duties

Provides support to administrative office staff assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, messages, electronic EMR usage, routing calls, reviewing charges, scheduling procedures and on occasion working in coordination with the clinical staff.

Essential Functions

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

Requirements

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Occasional evening or weekend work

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.